This programme takes a look at the success of the newly introduced leisure and tourism vocational GCSE. Following pupils, teachers and employers through a unit of the Customer Service module on the new curriculum, the reality of how the course operates and the positive effects on pupils is revealed.
Rob Roebuck, deputy head at Laisterdyke Enterprise College in Bradford was responsible for introducing the new subject into his school. He decided to replace the long-running geography syllabus due to the appeal of the vocational element of the Leisure and Tourism GCSE. Throughout the programme pupils talk of their enthusiasm about the real life element of the course, and this is highlighted with the school's close partnership with the city's Midland Hotel.
Midland Hotel manager, Gary Peacock gives pupils a first-hand insight into management of the hotel, both in classroom presentations and hotel placements.